How do I find the product I’m looking for on the website?
There are three ways to locate products:
1. via the navigation
The navigation menu offers three entry points: Product line, your sports and your body part - the following pages will help you navigate to the right product.
2. via search bar
You can enter for example the product name or body part in the search bar.
3. via the homepage or our theme world
We also offer entry points via the different sections on our home page - the pages below will guide you to the right product. Alternatively, you can be inspired by our "Tips for your sport" under Topics.
Measure correctly
How to measure right
Products that work with compression, such as our supports, sport socks und sleeves need to fit your body like a second skin to ensure that they have the needed impact, optimal protection and performance effect.
Therefore it is extremely important that you take the time to measure yourself to be able to select the right size.
You will need:
a measuring tape
a second person can be helpful as well
If you don't have a tape measure at hand, you can alternatively take a thread or a string, put it with a little tension on or around the place to be measured and then read off the length on a metre rule.
To help you, we offer:
Measuring videos
Pictures with the measure points and instructions
Charts to find your right size of the product
These are product-specific on the product detail pages of each product in the "The right size" section.
If your measurements are split between two sizes choose the smaller size.
Follow our washing instructions to ensure a fresh product and maximum longevity:
Many bandages on the market are made of neoprene - a synthetic material used for diving suits - or similar materials. Neoprene does not "breathe" and binds sweat, which leads to an unpleasant odour and provides a playground for bacteria.
Bauerfeind products are different because they are made from high-quality knitted material. Knitted supports are durable, wick moisture to the outside and can be easily washed in the washing machine.
Machine wash in cold/lukewarm water (~30°C) on gentle or delicate cycle.
Wash with similar colours, mild detergent and without fabric softener.
If your product has a Velcro closure (like the Ankle Support), please make sure that it is not attached to the knitted fabric but to the same type of material (closure on closure, tape on tape).
If possible, remove the pads before washing (e.g. Back Support).
After washing, lay flat to air dry, DO NOT tumble dry!
We recommend using a laundry net for washing.
Do not iron the product! Do not bleach! Do not dry clean!
Special feature: Elbow Strap only wash by hand!
Please do not make any changes to the product. Follow our instructions for use and care. These are based on years of experience and ensure that our products will serve their purpose for a long time.
After all, only perfectly functioning supports will help you. Failure to follow the instructions may also reduce the warranty.
Avoid contact with ointments, lotions and any substances containing fats and acids.
Never expose the bandage to direct heat (e.g. on radiators, in sunlight, in your car, etc.)! This can damage the material and reduce the effectiveness of the product.
To prevent damage to the bandages, do not turn them inside out.
Follow our washing instructions to ensure a fresh product and maximum longevity:
Bauerfeind products are made from high-quality knitted material. Knitted sleeves are durable, wick moisture to the outside and can be easily washed in the washing machine.
Machine wash with lukewarm water (~40°C) on the gentle or delicate cycle
Wash with similar colours, normal detergent and no fabric softener
After washing, lay flat to air dry, DO NOT tumble dry!
Do not iron the product! Do not bleach! Do not dry clean!
Please do not make any alterations to the product. Follow our instructions for use and care. These are based on years of experience and ensure that our products will serve their purpose for a long time.
After all, only perfectly working compression sleeves will help you. Failure to follow the instructions may also reduce the warranty.
Avoid contact with ointments, lotions and any substances containing fats and acids
Never expose the sleeves to direct heat outside of your sporting activity (e.g. on radiators, in sunlight, in your car etc.)! This can damage the material and thus reduce the effectiveness of the product
Follow our washing instructions to ensure a fresh product and maximum longevity:
Bauerfeind products are made of high-quality knitted material. Knitted sports socks are more durable, wick moisture to the outside and can easily be washed in the washing machine.
Sports socks without merino wool:
Machine wash with lukewarm water (~40°C) on gentle or delicate cycle
Wash with similar colours, normal detergent and without fabric softener
After washing, lay flat to air dry, DO NOT tumble dry!
Do not iron the product! Do not bleach! Do not dry clean!
Sports socks with merino wool:
Machine wash with lukewarm water (~30°C) on special cycle
Wash with similar colours, normal detergent and without fabric softener
After washing, lay flat to air dry, DO NOT tumble dry!
Do not iron the product! Do not bleach! Do not dry clean!
Please do not make any alterations to the product. Follow our instructions for use and care. These are based on years of experience and ensure that our products will serve their purpose for a long time.
After all, only perfectly functioning sports socks will help you. Failure to follow the instructions may also reduce the warranty claim.
Avoid contact with ointments, lotions and any substances containing fats and acids
Never expose the sports socks to direct heat outside of your sporting activity (e.g. on radiators, in the sunlight, in your car etc.)! This can damage the material and reduce the effectiveness of the product
On the product details page, under the section "Material and care instructions", you will also find the product-specific information so that you can enjoy your Bauerfeind product for a long time.
Product return
How to return your product
Follow these steps to return your order:
Fill out the return form that was included in your shipment and include it in your parcel. (Is there no return form and label in your parcel? Request the form here.)
a) You have ordered with a customer account:
Please log in to your account, under "Orders" you will find the link to create the shipping label for each order.
b) You have ordered as a guest:
With your order you have received a dispatch confirmation by email, which allows you to view the order in detail. Here you will also find the link to create the shipping label.
Note the space in the postcode (e.g. N12 JJ7).
Please fill in the shipping label completely, print it out and stick it over the original parcel label.
Take your parcel to your Parcelforce Worldwide office.
Get your refund back within 14 days after we have recieved your return.
Voluntary Return Guarantee in addition to your Statutory Right of Withdrawal
In addition and without prejudice to your right of withdrawal (and any other applicable statutory rights), we grant you an additional Voluntary Return Guarantee. This allows you to withdraw from the contract of sale, without specifying any reasons, for an additional 46 days beyond the Withdrawal Period, so a total return period of 60 days (“Voluntary Return Period”), as a contractual right of withdrawal with respect to a product (see terms and conditions).
Products to be returned must be in the following condition:
The product(s) must have not been used or damaged beyond normal inspection use.
The product(s) must be returned in its original packaging (and save shipping packaging).
The product(s) can only be accepted if the original label has not been removed.
The item must be returned - taking into account the instructions on the website - to the following address:
Bauerfeind AG
Retouren / Tor 38
Weißendorfer Str. 5
D-07937 Zeulenroda-Triebes
DE – Germany
(This address is stated on your return form and the official shipping label that you can print.)
If you return your products by following the above instructions, we shall bear the costs of returning the products. Returns not made in accordance with the instructions set forth above shall be at your own risk and at your expense.
Our customer service team is available to assist you. Please don't hesitate to contact us with your questions and comments. Contact us by phone +44 20 38850032 or here.