How to return your product

Follow these steps to return your order:

  1. Fill out the return form that was included in your shipment and include it in your parcel. (Is there no return form and label in your parcel? Request the form here.)
  2. a) You have ordered with a customer account:
    Please log in to your account, under "Orders" you will find the link to create the shipping label for each order.
    b) You have ordered as a guest:
    With your order you have received a dispatch confirmation by email, which allows you to view the order in detail. Here you will also find the link to create the shipping label. Note the space in the postcode (e.g. N12 JJ7).
  3. Please fill in the shipping label completely, print it out and stick it over the original parcel label.
  4. Take your parcel to your Parcelforce Worldwide office.
  5. Get your refund back within 14 days after we have recieved your return.

Products to be returned must be in the following condition:

  • The product(s) must have not been used or damaged beyond normal inspection use.
  • The product(s) must be returned in its original packaging (and save shipping packaging).
  • The product(s) can only be accepted if the original label has not been removed.

The item must be returned - taking into account the instructions on the website - to the following address:

Bauerfeind AG
Retouren / Tor 38
Weißendorfer Str. 5
D-07937 Zeulenroda-Triebes

(This address is stated on your return form and the official shipping label that you can print.)

If you return your products by following the above instructions, we shall bear the costs of returning the products. Returns not made in accordance with the instructions set forth above shall be at your own risk and at your expense.

Our customer service team is available to assist you. Please don't hesitate to contact us with your questions and comments. Contact us by phone +44 20 38850032 or here.